1. Acceptance of Terms

By using the website and services of Hope Holmes Agency ("we," "us," or "our"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Provided

Hope Holmes Agency provides social media management, content creation, graphic design, author branding, and related services. Specific services include:

• Social Media Setup: Account creation, profile optimization, and branding setup.
• Social Media Management: Daily posting, content scheduling, and audience engagement.
• Content Creation: Captions, long-form content, story content, and copywriting.
• Graphic Design: Posts, carousels, story graphics, and promotional materials.
• Author Branding: Platform development, book promotion strategy, and reader engagement.
• Strategy & Analytics: Growth planning, content strategy, and performance tracking.

Service details, deliverables, and timelines will be outlined in a separate service agreement provided to clients.

3. Client Responsibilities

As a client, you agree to:

• Provide Access: Grant necessary access to social media accounts, website backends, and other relevant platforms.
• Supply Materials: Provide brand assets, logos, images, book covers, and other materials needed for content creation.
• Timely Feedback: Respond to requests for feedback, approval, or information in a timely manner.
• Accurate Information: Provide accurate and complete information about your brand and goals.
• Payment: Pay all fees according to the agreed payment schedule.

4. Payment Terms

All services are provided on a prepaid basis unless otherwise agreed in writing. Payment terms include:

• Pricing: Fees are as outlined in our pricing packages or custom quotes.
• Invoicing: Invoices are sent on a monthly basis or as agreed in your service agreement.
• Payment Methods: We accept credit/debit cards, bank transfers, and PayPal.
• Late Payments: Late payments may incur a 5% late fee after 30 days past due.
• Currency: All fees are in USD unless otherwise specified.

5. Intellectual Property

All intellectual property rights related to our services are governed as follows:

• Our Work: All content, designs, and materials created by Hope Holmes Agency remain our property until full payment is received.
• Client Content: You retain ownership of your brand assets, book content, and other materials you provide.
• License: Upon full payment, we grant you a perpetual, worldwide, non-exclusive license to use the deliverables for your business.
• Portfolio Use: We reserve the right to showcase completed work in our portfolio and marketing materials, with client attribution.

6. Confidentiality

We understand the importance of protecting your sensitive information. Our confidentiality obligations include:

• Non-Disclosure: We will not disclose your confidential information to third parties without your consent.
• Data Protection: We implement security measures to protect your data from unauthorized access.
• Exceptions: Confidentiality does not apply to information that is publicly available or required by law to be disclosed.

7. Cancellation & Refund Policy

We strive to ensure your satisfaction with our services. Our cancellation and refund policy is as follows:

• Cancellation: You may cancel your service at any time by providing 30 days written notice.
• Refunds: Refunds are available for unused portions of prepaid services, subject to a 10% processing fee.
• Dissatisfaction: If you are unsatisfied with our services, please contact us within 7 days of delivery to discuss remediation.
• Service Pause: Services may be paused during client vacations or agreed-upon breaks.

8. Limitation of Liability

To the maximum extent permitted by law:

• No Guarantees: We do not guarantee specific results, including follower growth, engagement rates, or book sales.
• Indirect Damages: We are not liable for indirect, incidental, or consequential damages arising from our services.
• Maximum Liability: Our total liability is limited to the total amount paid by you for services in the 12 months preceding the claim.

9. Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements.
• Our services will be uninterrupted, timely, secure, or error-free.
• Results obtained from our services will be accurate or reliable.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, United States. Any disputes arising from these terms shall be resolved in the courts of New York County, New York.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions or concerns about these Terms of Service, please contact us:

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